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"Current BIOS settings do not fully support the boot device" mistake on kiosk restart

by | Mar 3, 2020

Motherboard Affected:

ASUS H871-i Plus (Kiosks shipped from 2015 through 2018 )

ASUS P8H61-I(Kiosks shipped from 2014 through 2015)

Description:

On restart, the kiosk does not load Windows, instead shows an error message that reads "Electric current BIOS settings do not fully support the boot device". Resetting the kiosk does not resolve this mistake, and there is no way to become the kiosk to load.

Solution:

The consequence you're seeing tin can be due to a couple of dissimilar things. In order to diagnose the issue, you lot'll need to bank check BIOS settings. To practice this, you will need an external mouse and keyboard plugged into the kiosk. If your kiosk has an integrated mouse and trackball, this will piece of work as well.

1. Restart the kiosk. You lot should exist brought to the"Current BIOS settings do non fully support the boot device" error screen
2. Printing OK, you should be brought to the primary BIOS screen.
3. Select SATA information. A popup screen should display, listing the drives connected to the estimator. Delight record what devices this list shows. Press the 'X' in the corner of this window.
4. In the upper right hand corner, y'all should see an "Exit/Advanced Mode" button. Click on information technology, and enter Avant-garde mode.
5. Select the "Boot" tab. Coil down to and select the "CSM (Compatibility Support Module)" option.
6. Once inside, delight cheque to make sure the CSM settings are as follows.
   • Launch CSM  –> Enabled
   • Boot Device Command  –> UEFI and Legacy OPROM
   • Boot from Network Devices  –> Legacy OPROM but
   • Boot from Storage Devices  –> Legacy OPROM merely
   • Kick from PCI-E/PCI Expansion Devices  –> Legacy OPROM just
7. In the top correct paw corner of the screen, press "Get out"
8. Press "Save Changes and Reset"

If the "Current BIOS settings do non fully support the boot device" error shows up again

1. 1. Restart the kiosk. You should be brought to the "Electric current BIOS settings do not fully support the boot device" error screen
   2. Printing OK, you should be brought to the main BIOS screen.
   3. In the lesser right corner, press the "Default (F5)" button.
   4. Press yep to confirm "Load Optimized Defaults"
   5. In the height right paw corner of the screen, printing "Get out"
   6. Press "Save Changes and Reset"

If the "Current BIOS settings exercise not fully support the kicking device" error shows up again,please open up a technical support ticket HERE.

If the kiosk at present boots correctly, please look until the desktop has fully loaded, and restart the kiosk. On restart, press the delete key repeatedly until you are brought to the BIOS screen.

1. Confirm that the clock is set to the correct time
2. In the upper right hand corner, you should see an "Exit/Advanced Style" push. Click on it, and enter Advanced manner.
3. Select the "Advanced" tab.
4. Select the "APM" selection, and set the "Restore AC Power Loss" selection to "Power On"
5. In the top right hand corner of the screen, press "Leave"
6. Press "Save Changes and Reset"
7. Ensure that the kiosk restarts correctly.

Source: https://advancedkiosks.com/current-bios-settings-do-not-fully-support-the-boot-device-error-on-kiosk-restart/

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